The short version
| Question | Answer |
|---|---|
| How long do I have? | 30 days from the delivery date |
| Where does it go? | 456 Fairford Rd, Blythewood, SC 29016 |
| Who pays return shipping? | You, unless we got the order wrong |
| Restocking fee | None |
| How fast is the refund? | 5 to 7 business days after the shirt reaches us |
| Can I cancel? | Within 12 hours of ordering |
What we take back
You have 30 days from the delivery date to start a return. The shirt has to be unworn and unwashed, with the tags still on it. A shirt that has been worn, washed, altered or scented cannot go back into stock, so we cannot accept it.
We do not accept returns on gift cards.
If we got it wrong
A misprint, a damaged shirt or the wrong item is on us. Email support@chronoxi.us within 48 hours of delivery with your order number and a photo. We pay the return shipping and you choose between a reprint and a full refund, including the original shipping charge.
Print placement shifts by up to half an inch between shirts because each one is printed individually. That is normal for direct-to-garment printing and is not a defect.
How to send something back
- Email support@chronoxi.us with your order number and what is wrong. Do not ship anything yet.
- We reply within 1 business day with a return number.
- Write the return number on the outside of the parcel and ship it to the address below. Use a tracked service, because we can only refund what actually arrives.
- We check the shirt, then refund. Expect 5 to 7 business days from the day it reaches us.
Chronoxi Returns
Tamisha Deneece Glover Funy LLC
456 Fairford Rd
Blythewood, SC 29016
United States
Email us before you ship. A parcel with no return number takes far longer to match to an order, and we cannot start the refund until we know whose it is.
Who pays for what
| Situation | Return shipping | You get back |
|---|---|---|
| Misprint or damage | We pay | Full order, shipping included |
| We sent the wrong item or size | We pay | Full order, shipping included |
| You ordered the wrong size | You pay | Item price, not original shipping |
| You changed your mind | You pay | Item price, not original shipping |
| Package lost in transit | Nothing to return | Reprint or full refund |
Exchanges
We do not run exchanges. Because every shirt is printed to order, there is no shelf to swap from. Return the one you have for a refund and place a new order for the size or color you want. If we caused the problem, say so in your email and we will reprint instead, at no cost to you.
Cancelling an order
You can cancel within 12 hours of ordering. Email us with your order number. After 12 hours the file has gone to print and we cannot pull it back.
How the refund reaches you
Refunds go to the payment method you used. We issue them within 5 to 7 business days of the shirt arriving. Your bank or card issuer then takes its own time, usually 3 to 10 business days, before the money shows on your statement. That second wait is outside our control.
One more time, the address
Send returns to 456 Fairford Rd, Blythewood, SC 29016, United States, and only after you have a return number. This address is a mailing and returns address. It is not a store, and nothing sent there without a return number can be processed quickly.
Effective September 6, 2026.